Refund Policy
Effective Date: January 2025
At cotanaripolex, we're committed to helping you achieve your financial milestones through thoughtful planning and education. We understand that circumstances change, and we've designed our refund policy to be straightforward and fair.
This policy outlines when refunds are available, how to request them, and what timeframes you can expect. We encourage you to read through carefully so you know exactly what to expect if you ever need to request a refund.
Refund Eligibility
Not every purchase qualifies for a refund, and that's partly because we invest significant resources into preparing your materials. Here's what you need to know about eligibility.
Program Enrollments
Full refund available within 14 days of enrollment if no program materials have been accessed. Partial refunds may apply up to 30 days based on usage.
Consultation Services
Refunds available up to 48 hours before scheduled consultation. No refunds for missed appointments without 24-hour notice.
Digital Resources
Downloadable materials are non-refundable once accessed. If there's a technical issue preventing access, we'll resolve it or issue a refund.
Workshop Registrations
Full refund available up to 7 days before event. Between 7-3 days, 50% refund. Within 72 hours of event, no refund but credit toward future workshops.
How to Request a Refund
We've streamlined the refund process so it's as simple as possible. Just follow these steps and we'll handle the rest.
Contact Our Support Team
Email support@cotanaripolex.com with your order number and reason for the refund request. You can also call +61411583545 during business hours.
Provide Necessary Information
Include your full name, purchase date, service or product name, and a brief explanation. The more details you provide, the faster we can process your request.
Review and Approval
We'll review your request within 2 business days. You'll receive an email confirming whether your refund has been approved and the amount you'll receive.
Processing and Payment
Once approved, refunds are processed within 5-7 business days. The funds will return to your original payment method.
Total Processing Time: 7-10 Business Days
From request submission to funds appearing in your account
Refund Scenarios
Different situations call for different approaches. Here's how we handle common refund scenarios.
| Scenario | Timeframe | Refund Amount |
|---|---|---|
| Program enrollment, no materials accessed | Within 14 days | 100% refund |
| Program enrollment, some materials accessed | 15-30 days | 50% refund |
| Technical issues preventing access | Any time | 100% refund or resolution |
| Event cancellation by cotanaripolex | Any time | 100% refund or reschedule |
| Duplicate purchase (system error) | Within 60 days | 100% refund |
Payment Methods and Processing
Refunds are issued using the same payment method you originally used. Credit and debit card refunds typically appear within 5-7 business days, though your bank may take an additional 2-3 days to process.
For PayPal payments, refunds usually appear within 24-48 hours. Bank transfers may take up to 10 business days depending on your financial institution.
If your original payment method is no longer available, contact us at support@cotanaripolex.com and we'll arrange an alternative refund method. This might include bank transfer or store credit, depending on the circumstances.
Non-Refundable Items
Some services and products cannot be refunded once they've been delivered or used. This includes:
Digital downloads after they've been accessed, one-on-one consultations that have already taken place, custom financial planning reports that have been delivered, and promotional or discounted items marked as final sale.
We're always willing to discuss special circumstances. If you believe your situation warrants an exception, reach out and we'll review it on a case-by-case basis.
Questions About Refunds?
We're here to help. If anything in this policy is unclear or you need to discuss a specific situation, don't hesitate to contact us.
Email: support@cotanaripolex.com | Phone: +61411583545
Address: 59-77 Fulham Rd, Gulliver QLD 4812, Australia
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